Why can’t I connect to the Internet?
If you are unable to establish a dial-up connection, you should be getting an error message. Write down exactly what the message says, and contact our 24/7 tech support.
What does this error message mean?
Write down the error message, and contact our 24/7 tech support at the number above.
How much faster is High Speed Internet than Dial-up?
The simple answer to this question is, a lot faster. Perhaps a better way to describe it is in terms of plumbing. You will hear the term “bandwidth” all the time. Bandwidth is basically the size of the ‘pipe’ that carries data to and from your computer. Your bandwidth for dial-up is up to 56k. The base speed for our High Speed Internet is up to 1Mbps. That means that you have over 18 times as big a ‘pipe’. That means you can move more data at one time, which makes it work much faster.
What special equipment do I need for High Speed Internet?
You don’t need any special equipment or software to get the High Speed Internet. The modem/radio equipment is supplied by us and you pay a monthly maintenance fee. You will, however, need to have an Ethernet adapter in your computer. Check the manufacturer’s specifications to see whether or not your computer came with one. If not, you will need to have one installed.
Can I connect more than one computer to the High Speed Internet?
Yes. For a small charge, we will supply a router for you. In fact this is highly recommended. This router has ports for up to 4 computers. You can link more by using wireless or a network switch to expand the capacity. For our wireless and fiber customers, you’ll need to purchase a router. Please as our customer service about a router when you’re signing up for an account.
Why should I use a surge protector or battery backup?
A good surge protector can be a lot cheaper than a new modem or a new computer. These things can be damaged or destroyed by power surges.
What is the charge to move my High Speed Internet to a different house or office?
Unlike dial-up internet, or your phone service, Broadband (DSL, fiber and wireless) requires quite a bit of additional work in order to move from one place to another. Moving your Broadband is exactly like doing a brand new installation. If you move your High Speed Internet service you will be charged $100 installation/move fee.