- Customer Service
- About Us
- My Email
- Contact Us
How Cael Weston's Acme Group is Helping Enterprises Manage Their IT
Cael Weston got a call two years ago. A multi-million-dollar art installation of LED lights on the San Francisco Bay Bridge was nearing its launch date, and one of the IT contractors had walked out on the job. The installation was to include several computerized video cameras that would capture the light show and broadcast a 24/7 video stream of the two-mile-long, 25,000-light exhibit to viewers around the world. The lighting manufacturer was desperate to keep the project alive, so Weston and his team jumped into action. In just 10 days, his team worked around-the-clock to make the project go live on time, configuring dozens of cameras, computers and servers. (See the full story and photos here.)
In all the client successes since founding Acme, Weston counts the bridge project as a highlight, but it’s just one of many projects his team has been able to help with their can-do approach. They still offer their customers urgent service, but the Acme team strives to plan and scope their projects carefully to avoid those last-minute crises as much as possible. The result? Business is not only steady, it’s steadily growing.
From Small Beginnings to Worldwide Customers
To Serve the Underserved
The Klamath Open Door Family Practice has a simple mission: to serve the underserved in the Klamath Basin. Simple but not easy. They serve almost 10,000 people every year on a modest budget with a small staff. How do they do it?
“Being passionate about the community,” Kim Petersen, the clinic’s chief operations officer says. “You don’t go into community health to get rich. You do it because you care.”
The clinic provides an essential safety net for members of the community who might
not otherwise have access to healthcare.
The Klamath Open Door Family Practice is a full scope family practice health clinic that serves about one third of the Klamath Falls population. It provides medical care, dental, mental health, care coordinators and outreach for other services for patients who might not otherwise have access. The clinic charges for services on a sliding scale based on a person’s ability to pay, serving all walks of life and not turning anyone away. There’s a strong commitment to serving more vulnerable members of the community. People with mental health issues, substance abuse issues or low income will find the help they need at the clinic.
Siskiyou County Stays Connected with Local Fiber Internet
Siskiyou County employs more than 650 people across 30 different sites, and the requirement for connectivity is a complex puzzle.
That’s where Eric Silfies steps in. He works in the Siskiyou County Information Technology department, keeping all those people virtually connected (including remote workers). It’s not an easy job, but somebody’s got to do it.
As a network engineer, Silfies plans and configures the communication network among Siskiyou County offices to make sure each site has the bandwidth it needs 365 days a year. Connectivity is critical to the county’s agencies, which handle everything from supporting desktop computers to managing critical network infrastructure.
But before 2009, the county wasn’t connected to fiber internet. Silfies knew that fiber could provide bandwidth and speeds that would improve local government productivity. So he worked with Cal-Ore engineer Charlie Boening to develop an ethernet plan for Yreka, preparing the facts and figures Silfies would take to the approval board.
Buffalo Broadcasting is a Siskiyou County Standout
Every day, both new and long-time listeners tune in to Buffalo Broadcasting, KSYC-FM in Siskiyou County. Adventurers on road trips stay informed of traffic updates along the five-hour stretch of I-5 in KSYC territory. Families in Yreka listen for extreme weather updates as a flood approaches from the Klamath River. Far north in Seattle, a woman raised in Siskiyou County wakes up to the station streaming live on her smartphone.
Heading into their fifth year at KSYC are Mark and Cindy Baird, owners and Siskiyou locals. When they heard the station was going to be sold to National Public Radio in 2011, they purchased KSYC themselves to keep it local. Working with the station’s previous owners, they succeeded in taking over the station that Mark Baird calls "the glue of Siskiyou County."
When Mark Baird isn't behind the mic or running station operations, you can find him on his ranch deep in the heart of the State of Jefferson, or captaining jet planes in his "day job" as a commercial cargo pilot. Despite his high-flying activities and busy schedule, he's a thoughtful man who likes to do things carefully.
Equipped with a 10,000 song library, four on-air personalities, and broadcasting as the sole LP-1 emergency alert station for the entire county, the Bairds have kept KSYC-FM a community favorite in Siskiyou County. To extend that programming to the wider world across the internet, KSYC-FM relies on Cal-Ore to provide the critical fiber internet connection.
Fairchild Medical Center Serves its Patients with Fast, Reliable Fiber Internet.
If you need urgent care in Weed, break a leg while hiking in Happy Camp, or go into labor in Montague, chances are you’ll find yourself at Fairchild Medical Center in Yreka.
As a “critical access” hospital, Fairchild Medical Center provides acute care with 24 beds and is privately run by the community as a non-profit. Its history dates to the late 1880s when a local physician started making house calls in the area. Siskiyou General Hospital was built in 1926 on Main Street and ran for nearly 70 years, until 1997 when it was renamed and moved to a new facility at its current location.
“This hospital is run by the community for the community, to ensure this area has access to the care it needs,” says Jonathon Andrus, the hospital’s CEO.
To deliver that care, Fairchild has embraced the technology era, incorporating electronic medical records and telemedicine to connect patients and providers.
“We think technology is really going to be the basis for providing outcome-based medicine,” says Andrus. “To get the patient the right level of care, we need to be able to move information across a network of providers and facilities, to be where the patient needs to get service.”
Mike Madden is an Assistant Administrator at Fairchild. He oversaw the recent deployment of telemedicine carts that let doctors “see patients” remotely from distant locations. He also worked with Cal-Ore Communications to secure enterprise-grade fiber internet connections at the Fairchild facilities. The combination of technology hardware and software with secure fiber connectivity is the foundation for the Fairchild telemedicine program.
“Using telemedicine, we can provide them access to specialties that aren’t available in town. They don’t have to drive all the way down to Redding or down to Sacramento. They can see the doctor here through telemedicine, and get their follow-up visit or prescription ordered here.”
And when there’s no time for patients to travel, telemedicine technology can help providers span distances to provide urgent medical care — even complex surgical procedures.
Ultimately, says CEO Andrus, technology will be the basis for providing better value to the patient. “We’re going to see healthcare based less on what the physician does and more on what the patient needs. We’re excited about that.”
Wynne Broadcasting is a Local Leader in the Klamath Basin Community
It's tough to find a neighbor around here who doesn't recognize the voice of Bob Wynne. As the "personality" of Wynne Broadcasting, he is the man behind KFLS, The Eagle 104.7, and even sports radio in this part of the state.
Wynne grew up sweeping the floors and working weekends at his father’s AM radio station in Klamath Falls. He loved being a part of the production and "was eager to move up the ranks." When his father moved on to become county commissioner in 1976, Wynne took the reins. Over time, he grew the local news station into the company that would be Wynne Broadcasting: six community-centric stations offering a range of music and news, from AM news to classic rock. The most recent station launched in November 2013 and carries Oregon Ducks sports on “1240 – The Winner.” In fact, Wynne Broadcasting is the only locally owned and operated broadcast media in the Klamath Basin.
Even though Wynne Broadcasting has been in the neighborhood for years, the company is no stranger to new ideas and new technologies. Wynne has been offering streaming content at klamathradio.com, to make sure Klamath’s airwaves stay stocked for years to come. He's a technology adopter who upgraded to Cal-Ore’s fiber network as soon as he found out about it.
“Reliability is where Cal-Ore really shines," says Wynne. "We needed to be able to stream without interruption, and a lot of our traffic functions are in the cloud."
The Culture Heartbeat of the Klamath Basin Shines Under The Spotlight
Some call it a multicultural center. Others call it a venue for the arts. Some even regard it as the primary reason they live in Klamath Falls. As the Ross Ragland Theater celebrates its silver anniversary in the 2013-2014 performance season, it basks in the glow of its reputation as a local "cultural oasis in the high desert."
Built in 1940, the original Esquire Theater hosted a variety of acts before it was boarded up in 1982. That's when a broad coalition of people across the region dedicated themselves to a massive effort to save the theater and renovate it. With support from hundreds of businesses and inpiduals, the theater was eventually renovated to its original glory, and renamed for local community hero Ross Ragland, who led much of the effort.
Today, the Ross Ragland Theater hosts a range of international and family-friendly artists, from the Orchestra Kremlin to children's theater to big-name country, pop and classical music. And when it comes to ticket sales, Executive Director Mark McCrary counts on Cal-Ore as a key member of the cast. “Our ability to sell tickets is 100 percent dependent on our broadband connection. The network goes down, we can’t sell tickets."
Mark says the reliability and speed of Cal-Ore broadband are important, but it's the fast, responsive service he counts on if there is an issue.
Advancing Klamath County's Livability and Economic Vitality with the Chamber of Commerce
Whether you’re doing business in Klamath County, searching for ideas on how to be more involved in the community, or planning a kayaking trip down the Klamath River, you may want to drop Chip Massie a line at the Klamath County Chamber of Commerce
This former bed and breakfast owner, restaurateur, and board member is now an essential community leader. Chip is in his sixth year as executive director of the Chamber – the oldest active business advocacy organization in Klamath County incorporated in 1905.
“What’s the best part about doing business here? The folks you’re doing business with are the same people you run into at the grocery store, bank line, or join for an impromptu cup of coffee at the local cafe," says Chip. "In Klamath, it’s all about building relationships and trust, and that’s the way we try to run our organization.”
At Cal-Ore, we believe in the power of community-first partnerships that are separate from providing our services. That’s why when the Klamath and Lake Counties Broadband Access Strategic Plan was introduced, the leadership team at Cal-Ore jumped on board right away along with other community stakeholders to bring reliable broadband to the Basin.
Emmett's Auto has served Klamath Falls for more than 65 years
From the rancher's diesel pickup in Bly to the Saturn with squeaky brakes down the street, Kurt Harlan never knows what to expect next through the roll-up doors of Emmett's Auto in Klamath Falls. One thing customers can count on, however, is Harlan's honest handshake and humble smile. His team at Emmett's knows that "business in the Basin" is all about trust and dealing with real people.
The service bays at Emmett’s Auto opened in 1946 as a front-end frame straightening shop. In 1973, Kurt Harlan's father bought the business from the founder's family, and the Harlans took the wheel in building the shop’s reputation for consistency and integrity. Forty years later, Emmett's is a community fixture in the Klamath Basin, repairing every make and model there is with a reputation for good work and honest service.
Emmett's Auto's commitment to the local community is part of what led Harlan to "choose local" when he switched the company's broadband service to Cal-Ore Communications last year.
"We believe in the power of buying local, and that means supporting local business,” says Harlan. "That was good enough for me, but as it turned out, Cal-Ore doubled our broadband performance at half the price we were paying before."
With business thriving at this point, Harlan says Emmett's Auto is busy enough that he'd expand if he could find enough space and qualified people. That's a real success story to us at Cal-Ore, and we're proud to be part of it.
Starting March 4, 2013, Cal-Ore Communications will be extending its fiber optic network along South Sixth Street and Washburn Way. Cal-Ore Communications' aim is to provide both businesses and residents with the best possible internet access, delivering uncompromised speed and reliability at competitive prices.
Cal-Ore's network backbone contains 250 miles of company owned fiber optic lines: providing traditional voice, high speed internet access, voice over IP and hosted data services. During the month of March, Cal-Ore Communications will be increasing areas in the Klamath Basin served by fiber optic lines to include all of downtown, Washburn Way, South 6th and the OIT, Skylakes Hospital campus areas.
This installation process will be implemented in two phases.
During days of March 4-22, 2013, Cal-Ore Communications will be hanging fiber optic lines (weather permitting) on poles along the west side of Washburn Way between the Crater Lake Parkway and Laverne Avenue. Any traffic blockage at intersections, necessitated by this construction project, will be of short duration (less than 5 minutes) and will occur prior to 7:00AM.